Star Tribune, April 2, 2005
In response to customer complaints, Best Buy Co. Inc., the world's largest electronics retailer, promised Friday to eliminate mail-in rebates within two years. Best Buy's rivals, including Circuit City Stores and CompUSA, are expected to follow suit.
"Our customers are telling us they just hate the process," said Ron Boire, executive vice president and general merchandise manager at Best Buy.
But it wasn't immediately clear Friday whether Best Buy would pass on the eliminated rebates in the form of lower prices, though several industry watchers said they expect the company to do so....
Ultimately, Best Buy decided the promotions have become more of a nuisance than they're worth. The company will eliminate rebates on its own, private-label products in addition to the rebates offered by manufacturers within 24 months....
...most analysts said they expect Best Buy to drop its prices to compensate consumers, and that will force other consumer-electronics retailers to eliminate their mail-in programs.
"I can guarantee you that there are five executives in a room at Circuit City trying to figure out what to do next and when to do it," said McGranahan of Sanford Bernstein. "If they're smart like Best Buy, they will realize that there are probably other promotions that would be a lot more effective and less frustrating."
source
The End of Rebates ?
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- Joined: Wed May 16, 2001 11:20 pm
The End of Rebates ?
Good news except for the two-year delay:
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A bit surprised their dropping mail in rebates, I would think they'd get more money from rebates then they would lose. Mainly cause the consumer has to work a bit more to regain the money (mailing, following instructions, waiting).
Whenever I saw a rebate, I know its not a sale.. just a clever ploy to make me want to buy stuff *Remembers an old 30$ rebate that never came*
Whenever I saw a rebate, I know its not a sale.. just a clever ploy to make me want to buy stuff *Remembers an old 30$ rebate that never came*

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California Govenator vetoed a measure that would have required all rebates in California to be fulfilled in 30 days.
CA. Senate Bill 1154
Governor's Letter
CA. Senate Bill 1154
Governor's Letter