incomplete "download complete"

RCChambers78 · Post by **RCChambers78** » Mon May 10, 2004 6:10 pm

For the past week or two, when I downloaded some vids, I would get the "download complete" window when it still had X% left to DL and knowing it wasn't complete I would get only part of the video and would have to reDL it 2 or 3 times to get it completly.

My question is.....Is this a problem with my computer?(the Dell people said it wasn't) the website ?(i know...fat chance) my screensaver? My internet connection?(I have dial-up..........don't laugh..........please) Any ideas would be helpful and apprecated.

For reference the last 2 videos I had this problem was "It's trickey to make a music video" (finally got that one after 3 tries) and "Right now someone is reading this title" (I'm giving it a 3rd try after I finish this)

Again any help is apprecated.
Thank you

Org Profile · Post by **Phade** » Mon May 10, 2004 7:33 pm

Hey,

To help you out, we need to know what you are running: Web browser and version, operating system and version, any download accelerators/managers, any firewalls/filters on your computer and/or network, those kinds of things. Once those are known, we should be able to help you further.

Phade.

Onyyx · Post by **Onyyx** » Mon May 10, 2004 8:14 pm

I'd like to jump in with a couple of things to investigate:

1. Screensavers have been known to screw up just about everything, I swear AT them, not BY them. If your gonna leave your machine for awhile, just turn the monitor off, really its better this way.

2. Your dial up is probably timing out which can trick the browser into thinking its done its upload, there are a few things to take a look at here:

a. Do you have any 900Mhz phones nearby (In the same or adjacent room)? 900Mhz phones will interfere with a modems communications, not usually enough to make it disconnect but enough to cause these time out failures.

b. Is your modem on the same line as your phone? (Can you talk on the phone at the same time as your online?)

c. Who is your ISP? (Who do you get your internet service from) <Begins praying its not AOHELL, umm,err, I mean AOL)

d. If you have a second phone line how did the technicians do it? There are two ways, one is to string whole new lines, which is more expensive. Or they just split the wire bundle in two which still works great for telephone use, but really hurts your connection reliability, due to increased interference and halfed signal strength.

e. What make/model of modem do you use? And, are you living in the city or the country?

If I think of anything else i'll post again, but these are definately things to look into. Times like this I almost miss my old Tech Support job....NOT!

RCChambers78 · Post by **RCChambers78** » Tue May 11, 2004 6:34 am

AT this Time I don't have all the info available, nor do I time to look (I'm getting ready for work, I'll have time when i get home)

Phade:
I don't know about my web broswer
OS is Windows XP home edition
AS far as I know I have no accelerators/managers
I have a McAfee firewall installed

Onyx:
I turned my screensaver off and switch off the monitorfor the next few hours
I did get a new phone. It dosen't say on the phone. I'll see if I still have the box. I'll also disconnect it next time i try a download.
It is on the same line as the phone.
Yeah *sigh* I do have aol.
No I don't have a 2nd phone line.

Thats all the info I can give. (I wonder how much this tech support will cost me

)
Thanks
R

Onyyx · Post by **Onyyx** » Tue May 11, 2004 7:03 am

RCChambers78 wrote:Thats all the info I can give. (I wonder how much this tech support will cost me )
Thanks
R

One million dollars! In US currency, small, nonconsecutive bills. Payable to...."That evil tech support guy"

WilLoW :--) · Post by **WilLoW :--)** » Tue May 11, 2004 7:09 am

RCChambers78 wrote: I don't know about my web broswer

Let me guess.... Internet Explorer 6, maybe

RCChambers78 · Post by **RCChambers78** » Tue May 11, 2004 5:41 pm

[quote="WilLoW :--)"][quote="RCChambers78"]
I don't know about my web broswer
[/quote]

Let me guess.... Internet Explorer 6, maybe

[/quote]

Okaaaaaaaaaay. So where on my computer can I find it? (Why do I have the feeling I an going to feel so stupid when I find out the answer)

I also got some more info I didn't have earlier. My modem is (i assume from the packing slip) a "Integrated 56K PCI data fax modem", I did download a "manager" from "SONIC", and I forgot to mention I am in a city (Clarksville TN to be exact). If anyone needs any other info to help me I do my best to provide it (Credit card # EXCLUDED!!!!! I'm not THAT inept. You're going to have to deal with some blank signed checks

)

And ONYX. Sorry, all I have are large consecutive bills. I'll see what else I can do.

Lyrs · Post by **Lyrs** » Tue May 11, 2004 6:01 pm

Hey,

You should be viewing this page with your Brawser at the moment. Look to the very top of hte screen and find "Help" or "About." That should tell you the broswer you are using, the version of the brower, and otehr information related to the browser.

Lyrs.

RCChambers78 · Post by **RCChambers78** » Tue May 11, 2004 8:51 pm

If I got it right. its AOL 9.0 Optimized for Windows 98, ME, 2000 and XP revision 4148.5026

RCChambers78 · Post by **RCChambers78** » Fri May 14, 2004 8:00 pm

Either I said something wrong (or dumb) and everyone thinks i am beyond help or no one has been able to figure anything out. Either way my problem keeps happening. Which is really annoying because downloading videos has become what I do most with my computer now.