Prodigi wrote:As having once worked in the Customer Service industry I can happily say: I despise customers like you.
Jadecavy wrote:Whining about it on the org is TOTALLY going to solve your problem.
On a more substantial note, being banned for such a hissy fit comes as no surprise to me. I worked both retail and customer service for several years, and threatening legal action was a 100% guarantee of not getting any help whatsoever. In most places, the policy is such that if you do, the employee is required to immediately cease any and all interaction with you save to refer you to corporate or to the legal department. This is because the employees are NOT authorized to act as legal representatives for the company (there's a reason most companies have legal counsel on the payroll, or at least on retainer). By taking the legal action stance, you have effectively removed any incentive or ability they may have had to help you with your problem. Granted, it was their fault for the screwup in the first place. But it is YOUR fault for simply doing a "fire and forget" support ticket, then waving the lawyer-cannon at them when, a month later, you decide "oh hey, I haven't heard from them in a while". You should have allowed them a few days to respond, then began following up through any contact channels you could find.
If you pulled that crap in my store, I would have given you corporate's number and then walked away. If you were one of my callers, I would have pulled my headset on you (disconnects the call, but doesn't make it count against my stats....damned if I would take a hit for some angry, self-entitled schmuck who can't follow the proper channels).
Bottom line is this: Throwing a hissy fit, giving ultimatums, and threatening to sue is NOT how you get what you want. The sooner you grow up and realize that, the happier you will be in general.