How To Resolve Donation Problems

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CrackTheSky
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Re: How To Resolve Donation Problems

Post by CrackTheSky » Mon May 11, 2015 4:32 pm

Sent in a donation on Friday, still don't have donator status/perks. Halp?

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Mon May 11, 2015 7:41 pm

CrackTheSky wrote:Sent in a donation on Friday, still don't have donator status/perks. Halp?
Looking into it. :)

Edit: I checked, and it appears that the payment was already processed, so I switched on the donation features. Please let me know by PM if you still are having issues.

Thanks :)
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stangace20
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Re: How To Resolve Donation Problems

Post by stangace20 » Sun May 17, 2015 3:15 pm

sent in a donation yesterday via paypal....please check to see if it went through, I forgot to leave my username (since I have not made a donation in some time) but you shouldn't have too much trouble figuring out which one is mine,lol

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Sun May 17, 2015 7:21 pm

stangace20 wrote:sent in a donation yesterday via paypal....please check to see if it went through, I forgot to leave my username (since I have not made a donation in some time) but you shouldn't have too much trouble figuring out which one is mine,lol
We received it. Thanks :)
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Mol
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Re: How To Resolve Donation Problems

Post by Mol » Sat Sep 19, 2015 12:47 am

Not sure if went or...or not. Been a while now :dino:
Still better than that MMO.
Image

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Sat Sep 19, 2015 12:29 pm

M'o'l wrote:Not sure if went or...or not. Been a while now :dino:
I manually fixed it. Should be okay now. :)
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danwild6
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Re: How To Resolve Donation Problems

Post by danwild6 » Mon Aug 22, 2016 9:27 pm

I donated nearly a month ago on July 27th but my donation still hasn't been confirmed

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Mon Aug 22, 2016 11:40 pm

danwild6 wrote:I donated nearly a month ago on July 27th but my donation still hasn't been confirmed
I manually fixed it. Should be carried over now. :)
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moebius77
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Re: How To Resolve Donation Problems

Post by moebius77 » Thu Sep 08, 2016 9:58 am

Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Thu Sep 08, 2016 4:19 pm

moebius77 wrote:Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?
Hi, moebius77:

Sometimes you have to give donations 3-5 days to clear, as there are times Paypal will hold up a payment until the account clears on their end -- we are not sure why they do it, but they do. There is also the possibility it is a problem in the bridge between the Org and Paypal, and it's those times that we typically do a manual approval after reviewing past transactions. No worries, though -- your donation perks activate based on the date of the payment being approved in our system, not when you pledge. So, if you do not see any change in activity 3-5 days after you make the payment, please let us know at that point, and we will look into it then.

Thanks :)
Website Administrator, AnimeMusicVideos.Org
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Middle Tennessee Anime Convention - AMV Contest Manager & AMV Events
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