Post
by kiarrens » Thu Aug 09, 2012 9:42 am
I am but a lowly executive administrative assistant, so most of what I do is directing phone calls and doing data entry for patients with O2, IV fluid hydration and CPAP/BiPAP equipment. We do also deal with patients with vent/trach, but I don't deal directly with patients often except over the phone.
Best phone call I've gotten:
Patient: "Hi, I need help with my equipment."
Me: "Oh, ok. What sort of equipment do you have with us?"
Patient: "The kind that plugs into the wall."
(Thanks, random patient. Thanks a lot. That could be anything from a toaster to a CPAP.)
ConnectiCon 2009 - 2013: FMV Contest Coordinator
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