Post
by SecondChild » Sun Feb 09, 2003 1:20 pm
Yeah, I couldn't take it anymore.
I've had to deal with those chaps myself, whenever they would warm-transer a customer to me (better than cold? not with these people), and I'm hard of hearing anyway (I'm a drummer), plus I don't deal well with accents.
Man, that was frustrating. Can't imagine what the customer must have felt like.
My last few weeks there they had a new form on the homepage; India Tech Feedback.
I filled out one of those almost every other call, to complain on behalf of a customer.
Apparently Michael Dell personally takes those forms and shreds them, laughing at the customer who bothered to log a complaint and the CSR who actually filled the form out.
"Take the mask off from your head/You don't know where you're being lead."
- Aaron B. (TSC)