How To Resolve Donation Problems

[GloryQuestor]

Not sure if went or...or not. Been a while now

I manually fixed it. Should be okay now.

[danwild6]

I donated nearly a month ago on July 27th but my donation still hasn't been confirmed

[GloryQuestor]

I donated nearly a month ago on July 27th but my donation still hasn't been confirmed

I manually fixed it. Should be carried over now.

[moebius77]

Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?

[GloryQuestor]

Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?

Hi, moebius77:

Sometimes you have to give donations 3-5 days to clear, as there are times Paypal will hold up a payment until the account clears on their end -- we are not sure why they do it, but they do. There is also the possibility it is a problem in the bridge between the Org and Paypal, and it's those times that we typically do a manual approval after reviewing past transactions. No worries, though -- your donation perks activate based on the date of the payment being approved in our system, not when you pledge. So, if you do not see any change in activity 3-5 days after you make the payment, please let us know at that point, and we will look into it then.

Thanks

[moebius77]

Payment worked out Thx for the Help

[Mol]

Yea. Been a while. Take a look D: Thx.

[Kionon]

Mol, did you donate?

[Mol]

Yup

[Kionon]

Thanks!

[DerSchatten]

Hi,

I just pledgeg with paypal but when I got back to a-m-v.org there was

ERROR: Invalid information from paypal... (or somthing similar)

According to my paypal log the paymant was made correctly, my donation status ist still pending. Could you please have a look if there is something gone wrong? Or do I have to wait longer and the error message means nothing?

Thank you

[Cirera]

Hi,

I just pledgeg with paypal but when I got back to a-m-v.org there was

ERROR: Invalid information from paypal... (or somthing similar)

According to my paypal log the paymant was made correctly, my donation status ist still pending. Could you please have a look if there is something gone wrong? Or do I have to wait longer and the error message means nothing?

Thank you

Same thing happened to me. I sent an email to amvorg@hotmail.com but from previous experiences I'm not even sure if anyone reads it anymore. Could you guys look into this?

[Kireblue]

Oh sorry. It seems that I missed your message when you first posted about this. If you're still having a problem, please let me know by sending a PM.

[GloryQuestor]

Same thing happened to me. I sent an email to amvorg@hotmail.com but from previous experiences I'm not even sure if anyone reads it anymore. Could you guys look into this?

It was still pending, so I took care of it.

Just a general note to donators that all donation issues should be e-mailed to donations@animemusicvideos.org, not the hotmail account. If you have sent an e-mail and do not receive a reply or see a change in your donation status in 7 days, please let me know by PM and I will look into it.

Thanks