How To Resolve Donation Problems

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Sat Sep 19, 2015 12:29 pm

M'o'l wrote:Not sure if went or...or not. Been a while now :dino:
I manually fixed it. Should be okay now. :)
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danwild6
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Re: How To Resolve Donation Problems

Post by danwild6 » Mon Aug 22, 2016 9:27 pm

I donated nearly a month ago on July 27th but my donation still hasn't been confirmed

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Mon Aug 22, 2016 11:40 pm

danwild6 wrote:I donated nearly a month ago on July 27th but my donation still hasn't been confirmed
I manually fixed it. Should be carried over now. :)
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moebius77
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Re: How To Resolve Donation Problems

Post by moebius77 » Thu Sep 08, 2016 9:58 am

Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Thu Sep 08, 2016 4:19 pm

moebius77 wrote:Hi Donated via Pay Pal but somthing bugged it seems Pay pal says its payed but ur site dosent.
Sent a mail but no Replay.
How long does it usally take ?
Hi, moebius77:

Sometimes you have to give donations 3-5 days to clear, as there are times Paypal will hold up a payment until the account clears on their end -- we are not sure why they do it, but they do. There is also the possibility it is a problem in the bridge between the Org and Paypal, and it's those times that we typically do a manual approval after reviewing past transactions. No worries, though -- your donation perks activate based on the date of the payment being approved in our system, not when you pledge. So, if you do not see any change in activity 3-5 days after you make the payment, please let us know at that point, and we will look into it then.

Thanks :)
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Re: How To Resolve Donation Problems

Post by moebius77 » Sun Sep 11, 2016 4:09 am

Payment worked out :D Thx for the Help

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Mol
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Re: How To Resolve Donation Problems

Post by Mol » Mon Sep 26, 2016 7:46 am

Yea. Been a while. Take a look D: Thx.
Still better than that MMO.
Image

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Kionon
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Re: How To Resolve Donation Problems

Post by Kionon » Mon Sep 26, 2016 10:08 am

Mol, did you donate?
ImageImage
That YouTube Thing.

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Mol
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Re: How To Resolve Donation Problems

Post by Mol » Mon Sep 26, 2016 10:11 am

Yup
Still better than that MMO.
Image

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Kionon
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Re: How To Resolve Donation Problems

Post by Kionon » Mon Sep 26, 2016 10:16 am

Thanks!
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That YouTube Thing.

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DerSchatten
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Re: How To Resolve Donation Problems

Post by DerSchatten » Sat Oct 15, 2016 1:11 pm

Hi,

I just pledgeg with paypal but when I got back to a-m-v.org there was

ERROR: Invalid information from paypal... (or somthing similar)

According to my paypal log the paymant was made correctly, my donation status ist still pending. Could you please have a look if there is something gone wrong? Or do I have to wait longer and the error message means nothing?

Thank you :-)

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Re: How To Resolve Donation Problems

Post by Cirera » Mon Nov 28, 2016 5:08 am

DerSchatten wrote:Hi,

I just pledgeg with paypal but when I got back to a-m-v.org there was

ERROR: Invalid information from paypal... (or somthing similar)

According to my paypal log the paymant was made correctly, my donation status ist still pending. Could you please have a look if there is something gone wrong? Or do I have to wait longer and the error message means nothing?

Thank you :-)

Same thing happened to me. I sent an email to amvorg@hotmail.com but from previous experiences I'm not even sure if anyone reads it anymore. Could you guys look into this?
Image

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Kireblue
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Re: How To Resolve Donation Problems

Post by Kireblue » Mon Nov 28, 2016 6:20 pm

Oh sorry. It seems that I missed your message when you first posted about this. If you're still having a problem, please let me know by sending a PM.

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GloryQuestor
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Re: How To Resolve Donation Problems

Post by GloryQuestor » Thu Dec 01, 2016 12:12 am

Cirera wrote:Same thing happened to me. I sent an email to amvorg@hotmail.com but from previous experiences I'm not even sure if anyone reads it anymore. Could you guys look into this?
It was still pending, so I took care of it.

Just a general note to donators that all donation issues should be e-mailed to donations@animemusicvideos.org, not the hotmail account. If you have sent an e-mail and do not receive a reply or see a change in your donation status in 7 days, please let me know by PM and I will look into it.

Thanks :)
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