How To Resolve Donation Problems

This forum is for help with this web site. Please read the FAQ and then search this forum before asking questions here; most likely the question you are about to ask has already been answered.

Re: How To Resolve Donation Problems

Postby Nya-chan Production » Sat Jun 01, 2013 5:30 pm

mirkosp wrote:
Verifying transaction information...

ERROR: PayPal response was INVALID


Org still hates yurop? :uhoh:

Probably just Italy ;3
ImageImageImageImageImageImageImage
User avatar
Nya-chan Production
The :< point of view
 
Joined: 15 Nov 2006
Location: Ward 7F
Status: White bracelet

Re: How To Resolve Donation Problems

Postby sircrackpot » Sun Jun 02, 2013 7:37 pm

Sent an e-mail over 2 weeks ago with no reply. I donated 12 bucks via paypal.

Receipt No: 1922-6402-0286-6675 from Sircrackpot
...Yeah, I know she's a trap.
User avatar
sircrackpot
 
Joined: 21 Jan 2009
Status: Stabbing Folks With My Hobo Knife

Re: How To Resolve Donation Problems

Postby BasharOfTheAges » Mon Jun 03, 2013 5:31 pm

mirkosp wrote:
Verifying transaction information...

ERROR: PayPal response was INVALID


Org still hates yurop? :uhoh:

I thought they just hated paypal's newer API. It's done that to me for at least 2 years now.
Another Anime Convention AMV Contest Coordinator 2008-2014 & Head of the AAC Fan-works Theater - follow us on Twitter: https://twitter.com/#!/AACFanTheater
:sorcerer: :sorcerer: |RD: "Oh, Action!" (side-by-side) | |
User avatar
BasharOfTheAges
Just zis guy, you know?
 
Joined: 14 Sep 2004
Location: Merrimack, NH
Status: Extreeeeeeeeeme

Re: How To Resolve Donation Problems

Postby mirkosp » Tue Jun 04, 2013 7:23 am

Same here, it always did that to me, but I read that it had been fixed for most people... :?
Image
User avatar
mirkosp
MODkip
 
Joined: 24 Apr 2006
Location: Gallarate (VA), Italy
Status: (」・ワ・)」(⊃・ワ・)⊃

Re: How To Resolve Donation Problems

Postby GloryQuestor » Fri Jun 07, 2013 6:46 pm

First, for those who haven't gotten a response in two or more weeks, really sorry about that. I manually updated the donations for the last month, so any statuses that weren't updated should be now. If you made a donation and still haven't seen any change, please send me a PM right away, so I can review our records.

mirkosp wrote:Same here, it always did that to me, but I read that it had been fixed for most people... :?


It still does work automatically for many people. I'm still clueless as to why some people have been getting approved and yet others are pending approval. I had thought it was the verification process at first, but I've seen pending requests for both verified and unverified accounts. Ever since PayPal updated their UI, it's been playing a bit of havoc with our plug-ins. We did get most of the problems smoothed over, but there's just still these few that don't get approved right away. :(

Also, just to reiterate, if you made a donation payment, even if it gives you that "INVALID" message or you don't see an immediate change, it is 99% certain that the donation has been received. On some accounts where the payment was made but not verified, it can take 3-7 business days for PayPal to process it properly and for it to report through our system.

Please continue to send e-mails if your status does not change within 7 days of the payment being made.

Thank you.
( :| Serious Business Studios :| )
Website Administrator, AnimeMusicVideos.Org
Pittsburgh Japanese Culture Society Events - AMV Department Head
Anime Weekend Atlanta - Video Art Track Department Supervisor
Another Anime Convention - Fan-Works Theater Staff
ImageImage
User avatar
GloryQuestor
Moderation Hero
 
Joined: 13 Apr 2004
Location: Cane Ridge, TN
Status: Moved to a new town, looking around.

Re: How To Resolve Donation Problems

Postby BasharOfTheAges » Mon Jun 10, 2013 7:16 pm

Does the API fundamentally do something different if it's handled as a back account transfer vs a credit card payment? Like the whole not actually clearing right away thing...
Another Anime Convention AMV Contest Coordinator 2008-2014 & Head of the AAC Fan-works Theater - follow us on Twitter: https://twitter.com/#!/AACFanTheater
:sorcerer: :sorcerer: |RD: "Oh, Action!" (side-by-side) | |
User avatar
BasharOfTheAges
Just zis guy, you know?
 
Joined: 14 Sep 2004
Location: Merrimack, NH
Status: Extreeeeeeeeeme

Re: How To Resolve Donation Problems

Postby BlackEscaflowne » Wed Jun 19, 2013 10:32 am

Silly question - to what e-mai ladress to I direct a payment via PayPay?

I assume donations@animemusicvideos.org?
BlackEscaflowne
 
Joined: 24 May 2013

Re: How To Resolve Donation Problems

Postby BlackEscaflowne » Sat Jun 22, 2013 5:28 am

Ya know, I'd really like to donate.....
BlackEscaflowne
 
Joined: 24 May 2013

Re: How To Resolve Donation Problems

Postby mirkosp » Sat Jun 22, 2013 7:27 am

http://www.animemusicvideos.org/members/pledges/

After doing the pledge, you can pick how to donate, and you'll get redirected to the org's paypal.
Image
User avatar
mirkosp
MODkip
 
Joined: 24 Apr 2006
Location: Gallarate (VA), Italy
Status: (」・ワ・)」(⊃・ワ・)⊃

Re: How To Resolve Donation Problems

Postby BlackEscaflowne » Sat Jun 22, 2013 3:51 pm

Thanks.

pledge made :wink:
Reciept 2P556412C1557513J.

Did get a pay Pal INVALID response, but I hear it's not problem.
BlackEscaflowne
 
Joined: 24 May 2013

Re: How To Resolve Donation Problems

Postby maratima » Thu Jul 18, 2013 9:56 am

Hello,

I made a donation on 08 JUL 2013 (payed using paypal) but my status continue as a regular user.

I already send an e-mail to donations@animemusicvideos.org in 13 JUL 2013 with the paypal confirmation e-mail but until now I haven't receveid any news regarding this problem.

Could you take a look at this ?

Thanks

EDIT: problem solved, thank's !
maratima
 
Joined: 18 Mar 2006
Location: RS - Brasil

Re: How To Resolve Donation Problems

Postby The Knight of Zero » Tue Jul 30, 2013 5:28 pm

Hello,

I made a donation on July 11, 2013 (payed using paypal) but my status continues to show up as PENDING.

I already sent 2 e-mails to donations@animemusicvideos.org. I sent the first e-mail on July 17, 2013 and the second on July 25, 2013, but until now I haven't receveid any news regarding this problem.

Could you take a look at this ?

(also sorry, I was not quite sure where else to post this, since.. no one has replied to my emails =D )
Thanks
The Knight of Zero
 
Joined: 11 Jul 2013

Re: How To Resolve Donation Problems

Postby Geirr » Thu Sep 05, 2013 9:53 pm

Is it still PayPal only?
User avatar
Geirr
 
Joined: 21 Apr 2001

Re: How To Resolve Donation Problems

Postby GloryQuestor » Sun Sep 08, 2013 8:23 pm

Geirr wrote:Is it still PayPal only?


The donation page and e-mail does provide you with a mail-in address. I discussed it with Phade a long while ago, and he said it was fixed, so should be up and running.

Still, if you want to be absolutely certain it'll get through, please send it via electronic means.
( :| Serious Business Studios :| )
Website Administrator, AnimeMusicVideos.Org
Pittsburgh Japanese Culture Society Events - AMV Department Head
Anime Weekend Atlanta - Video Art Track Department Supervisor
Another Anime Convention - Fan-Works Theater Staff
ImageImage
User avatar
GloryQuestor
Moderation Hero
 
Joined: 13 Apr 2004
Location: Cane Ridge, TN
Status: Moved to a new town, looking around.

Re: How To Resolve Donation Problems

Postby Drewblu22 » Sun Oct 27, 2013 1:35 am

I've donated on Oct 24 and received an email stating that they've received the payment of $12 but my account still says pending donation. I'll comeback to this thread to update.
Drewblu22
 
Joined: 01 Jan 2013

PreviousNext

Return to Site Help & Feedback

Who is online

Users browsing this forum: No registered users and 1 guest