So about 100 people in my call center were placed into this random pilot where we're supposed to be given more calls, we have no chance to leave early, and overall it's shit. We were pissed. Like, REALLY pissed. Why should we be punished by being forced to take what was supposed to be up to 5x more calls than we're supposed to?
However, this is day 2 of the pilot and I've been going up to almost 30 minutes with no calls. Now on Monday (a day that I'm off) apparently their new routing f'ed up and caused all the systems to crash. I don't know if this is side-effect or something but right now other people are getting calls....and I'm not. I'll get calls here and there in a mini rush every once in a while but I'm taking maaaybe 1/4 the amount of calls I normally take. I checked with a couple others who are in the pilot and they're experiencing similar things.
So fingers crossed it stays like this and isn't an error. I am more than happy to be paid to sit around and get Org work done all day