*cough*
One of my users called the help desk during my lunch break so I answered it. She had lost a word document she was using because she didn't save it. When I asked her if she had saved it she said that it auto saved. This was rather odd to me because I don't remember word having an auto save option. So I kindly informed her that I wasn't aware of that feature but she was positive it was there and wanted me to find her auto save. So after much searching and much failing to find anything related to an auto save or her document I kindly appologized to her saying that I cannot find anything related to auto save and unless she had saved the file manually, there was nothing I could do. She promptly said that I must find it. I again told her that there was nothing I could do if she didn't save it herself. At that point she then blamed me for the problem stating that it was me and my department that forced her to use this software when auto saved worked before.
Now, a little background information, we switched everyone over to Office 2007 over a year ago (maybe two years) but she had been using Windows XP on her laptop. We just recently re-imaged her laptop with Windows 7 but she is still using Office 2007. Other than the fact that Word doesn't have an auto save feature (auto recovery is different) that I'm aware of, she has been using the same software for over a year. There is no way she could've been using this auto save feature she mentioned. In the same sense, if the feature did exist and she knew about it, then she should be able to show me where these auto saves are saved. of course the best part was when she told me this problem has happened multiple times int he past where she lost her document and there was no autosave...
I don't mind the occasional angry user but don't blame me or my department for your own screw ups and lack of common sense. You don't ASSUME anything is automatically saved, you save it yourself.











